We are here for you every working day and we want to do our best for 100% satisfaction of our customers. If a piece of your order does not fit, does not suit you, you want to return or exchange the product, follow the instructions below:

WHAT DO I DO WHEN I RECEIVED THE WRONG PRODUCT?

We value every order immensely, we try to process it as soon as possible and without errors. If something is wrong with your order, contact our customer support at info@timme.sk and agree on the next procedure. In the event that there is an error on our part, the product return/exchange will be at our expense.

BEFORE SENDING IT BACK TO US, MAKE SURE THAT:

➛ The product does not have any tags or labels removed ➛ The product is not damaged or any kind of contamination for example from make-up / self-tanning cream... ➛ The product is packed in its original packaging

Manufacturer that is damaged/soiled/without original packaging or with labels removed will not be refunded.

WITHDRAWAL FROM THE PURCHASE CONTRACT AND RETURN OF GOODS

Goods that you purchased on timme.sk, timme.cz or www.timmefashion.com can be returned without giving a reason within 14 working days of receiving the goods in accordance with § 1829 par. 1 letter a) of Act no. 89/2012 Coll., Civil Code. It is possible to withdraw from the contract by completing the form, which you send together with the returned goods. The deadline for withdrawing from the purchase contract is considered preserved if you sent the goods with the completed form no later than the last day of the 14-day period. In accordance with § 1837 letter g) Act no. 89/2012 Coll., the customer cannot withdraw from the purchase contract, is the subject of: • the sale of goods that are subject to rapid deterioration or deterioration. • sale of goods in a protected protective packaging, which is not suitable for return due to hygiene or health protection reasons, and to which this packaging was broken after delivery.

HOW IS THE RETURN OF GOODS PROCESSED?

We know that returning goods that don't suit you or don't fit can sometimes be unpleasant, and that's why we try to make the whole process as easy as possible. The return form can be found further down on this page. After filling out the form, you will receive a confirmation by e-mail with a unique code for the delivery of the shipment, and other information related to sending the returned goods to us.

You can send the shipment to us carefree via Zásilkovna

• at one of the delivery points of the Post Office, it is enough to report the unique return shipment code when submitting

• the operator of the delivery point prints the label himself, sticks it on the shipment and gives a confirmation of receipt of the shipment

WITHDRAWAL FROM THE CONTRACT, PROCESSING RETURNS AND REFUNDS

After the returned goods have been delivered to our warehouse, we have 5-7 working days for processing, and the returned amount will be credited to your bank account within the next 7 days at the latest. You will receive information about the processing of returned goods by e-mail.

We will return the purchase price to you within 7 days at the latest to the account you specified. In case of withdrawal from the purchase contract, the costs for the delivery of the goods will not be refunded. In case of unauthorized withdrawal from the purchase contract, the product will be returned to you at your expense. By withdrawing from the purchase contract, the contract is canceled from the beginning.

DO I PAY SHIPPING WHEN WITHDRAWING THE CONTRACT FOR RETURNING GOODS?

At this time we do not offer returns - withdrawal of goods free of charge. Postage is paid by the sender of the shipment and is not refunded by TIMME. We now offer a service for easy returns, where you can use our unique code to return the shipment through Zásilkovna. This service is charged in the amount of CZK 69 for the Czech Republic and EUR 2.99 for Slovakia, the shipping amount will be deducted from the total refunded amount.

OUT OF JUDICIAL RESOLUTION OF DISPUTES

If you are not satisfied with the processing of your order, the delivered goods or our services, send us a complaint email to info@timme.sk. If you are not satisfied with the way your complaint was handled, or if you believe that we have violated your rights, you can, according to Act 391/2015 Coll. to submit a proposal for the initiation of an alternative dispute resolution entity of an alternative dispute resolution entity. You can submit a proposal to us in the manner specified under §12 of Act 391/2015 Coll. The subject (ADR) of out-of-court resolution of consumer disputes between a trader and a consumer is the Czech Trade Inspection or another entity authorized by the Ministry of Industry and Trade, see http://www.mpo.cz/dokument169867.html.

EXCHANGE OF GOODS

We know that returning items that don't fit you can be annoying at times, so we try to make the process as easy as possible. You can find the exchange form at the bottom of this page. After completing the form, you will receive a confirmation e-mail with a unique code for free returns and other information about the goods sent to us for exchange.

You can send the goods for exchange to us carefree and free of charge via Zásilkovna

• at one of the delivery points of the Post Office, it is enough to report the unique code of the return shipment when submitting it • the operator of the delivery point will print the label himself, stick it on the shipment and hand over a confirmation of receipt of the shipment

HOW IS THE EXCHANGE OF GOODS PROCESSED?

Your exchange will be processed within three business days after delivery to our warehouse. Once we have processed the exchange, we will send the goods selected by you to the address or delivery point from the previous order. This service is charged in the amount of 109,- for the Czech Republic and 4.60€ for the SK, which you will pay when taking over the shipment. (amount includes shipping fee and cash on delivery)

ADDRESS FOR RETURNS OR EXCHANGES:

TIMME Ltd

At Golf 664/117

109 00 Prague 15 - Horní Měcholupy

NEED HELP?

If you have any questions or problems regarding your order, please contact us via e-mail info@timme.sk We are here for you every working day from 8:00 am to 5:00 pm and we always try to do our best for 100% satisfaction of our customers.

The exchange and return form can be found here: View form